Building teams that scale
When I stepped into this role the team was navigating leadership transition, Return to Office changes and team attrition. My focus was to create stability, clarity and consistency so the team could do their best work. Under my leadership, UX delivery quality improved, stakeholder confidence returned and team sentiment increased measurably with a +27 point Glint satisfaction score increase from 50 to 77 (beating the Kraft Heinz company average by two points).
+27 point improvement
Glint scores rose from 50 to 77 in less than one year
“Sara Holcombe is fantastic. She is an exceptional communicator and motivator. Our interactions feel friendly and thoughtful and Sara genuinely improves my experience at Kraft Heinz.”
— UX Designer. Prompt: My manager provides me with feedback that helps me improve my performance
“The design team has provided us with the most technologically advanced designs our pod has seen. They own the process and ask the right questions.”
— Manager, Digital Supply Chain
Case Study
UX Design Team at Kraft Heinz
My Role
Director of Experience Design
Scope
Lead a team of 12 UX designers across +18 workstreams (or pods) to deliver design excellence
Feature 1
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Feature 2
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Feature 3
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